Accessibility statement for HM Land Registry - Use land and property data
This accessibility statement applies to the Use land and property data.
How you should be able to use this website
This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels, fonts and font size using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of this website using a keyboard or speech recognition software, excluding the map
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- access the website using a variety of devices, screen sizes and orientations
We’ve also made the website text as simple as possible to understand. We only use technical terms where there is no easier wording to use without changing the meaning.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- some licences will not display correctly if CSS is disabled
- some Welsh place names may be mispronounced by a screen reader
- some focus indicators do not meet a minimum level of contrast
- some focused elements may get hidden behind other content
- some interactive elements do not meet the minimum size or spacing requirements
- users may have to re-enter their password twice, as auto-populated is not available
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us online.
You can also contact us to request our assisted digital service if you would like support using the service.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.
Telephone
Telephone: 0300 006 0444
Monday to Thursday, 8am to 5pm (except public holidays)
Welsh language: 0300 006 0422
Monday to Thursday, 8am to 5pm (except public holidays)
Online contact form
Submit an enquiry through our contact form.
We’ll respond to your request within 5 working days.
Address
HM Land Registry Citizen Centre,
PO Box 74,
Gloucester,
GL14 9BB
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Technical information about this website’s accessibility
HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
1. If a user disables CSS, some licences will not display properly. This fails WCAG 2.2 success criterion 1.3.2 because lists that use letters and numbers are replaced with numbers only. This will make it difficult to navigate through the licences.
There is no plan to fix this defect.
2. Some Welsh place names in the INSPIRE dataset are not coded as being in a different language. This means that a screen reader may mispronounce them. This fails WCAG 2.2 success criterion 3.1.2.
There is no plan to fix this defect.
3. Our accessibility testing has revealed 107 failures relating to the contrast ratio of focus indicators. This fails WCAG 2.2 success criterion 2.4.11 Focus Appearance (AA).
The plan is to fix these failures by 31 January 2025.
4. Our accessibility testing has revealed 24 failures relating to focus indicators that become hidden behind other page content when navigating through pages. This fails WCAG 2.2 success criterion 2.4.12 Focus Not Obscured (AA).
The plan is to fix these failures by 31 January 2025.
5. Our accessibility testing has revealed 95 failures relating to target size and links that do not meet the 24x24 pixel requirement. This fails WCAG 2.2 success criterion 2.5.8 Target Size Minimum (AA).
The plan is to fix these failures by 31 January 2025.
6. Our accessibility testing has revealed 2 failures relating to redundant entry, due to users having to re-enter their password twice when creating an account. This fails WCAG 2.2 success criterion 3.3.7 Redundant Entry (A).
The plan is to fix these failures by 31 January 2025.
Disproportionate burden
There are no features in this service that are a disproportionate burden.
What we’re doing to improve accessibility
This website is mostly compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, with the exceptions described above. The plan to fix these should be implemented by January 2025.
Preparation of this accessibility statement
This statement was prepared on 13 September 2019. It was last reviewed on 26 September 2024.
This website was last tested on 13 September 2024 against the WCAG 2.2 AA standard.
The test was carried out by HM Land Registry. All the pages were tested using manual and automated testing tools by our website team.